Effective Leadership
Effective leadership is a key ingredient in accountable workplaces. So what is an effective leader? Leadership development courses often begin answering this question by asking the class to characterize leaders vs. managers. And typically, the laundry lists paint the manager as the doer and the overseer while the leader is more of a visionary thinker. In truth, both roles -- managing and leading -- are required in an effective executive.
Peter Drucker, one of the world's foremost thinkers on management and leadership, characterized the "leader of the future" an executive who can govern and keep tabs on resources, systems and processes as an effective manager. A good portion of management's role is to deal with complexity which is the twin sister of growth. A 10 person company is much less complex to manage than a 20 person company; a 20 person firm is less complex than a 30 person firm. With growth comes additional structure and more people issues. At the same time, complexity can stifle additional growth unless the complexity is effectively handled. Leadership on the other hand, wrote Drucker, is helping organization members see a bright and exciting future and collectively work toward it. It is the role of visionary, coach, cheerleader, pilot and listener all rolled into one. Management is often defined as the "art of getting things done through others." When you think about it, this is precisely what good coaches do. In sports, the coach is not in the game. The coach may call a few plays here and there. But by and large the coach relies on the players to get the job done. A winning season for the coach is more wins than losses. If the team wins a lot of games, the coach is considered a good coach. Similarly, the success or failure of the business team represents winning in management. When employees are successful, the leader will be considered successful. If employees do not succeed, the manager cannot be viewed as successful regardless of his or her individual efforts. In other words, the rules of business dictate that, as a manager, you are not paid for what you do; you are paid for the results your employees produce. The Role of the Leader An effective leader sets up the conditions for employees to succeed. Six elements are required: Know and communicate your strategic direction and core values. Develop a plan and let everyone know what it is and how they fit. Articulate your core values — what you stand for and, not incidentally, the basis for how people will make decisions. In accountable organizations, people know where the organization is going and what it stands for. Get your processes and measures aligned. Measures drive performance and behavior and create focus on results. Processes define how work is performed. If one or both are out of sync and/or not aligned with your strategic direction, progress cannot be made.Hire the right people. Most leaders hire for skills and knowledge. While these are important, the real predictor of success on the job is “fit.” Will the person fit into your culture? Are they willing to contribute? Will they support your game plan? Look for fit in your hiring efforts.Work with employees as individuals. You need to go one-on-one with people to provide direction and input as well feedback, even with experienced hires. Employees are generally not psychic and each comes with a different set of knowledge, skills abilities and motivations. In accountable organizations, leaders think like mentors, coaches and trainers.Monitor progress. Regular follow-up with each individual is critical. Employees cannot be expected to perform well without diection. Your role here has four elements — provide direction, offer feedback, remove obstacles and find resources. Help people live up to their full potential.Be consistent and stay the course. The last step — just sticking with it — may be the most difficult of all the steps. As anyone who has created a New Year’s resolution knows, the tough part is not deciding what to resolve; the hard part is doing it consistently over a long period of time. Develop a system to do the first five — then execute consistently.
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